Refund Policy

At Monterey Bay Area Roundup, we are committed to delivering an outstanding conference experience.

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Refund Policy for Conference Registrations

You may request a refund for your conference registration under the following conditions:

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• Full Refund – Requests made within 7 days after the event with a brief explanation of your dissatisfaction, because we really do care!

• Partial Refund or Credit – Requests made beyond 7 days may be eligible for credit towards the next conference.

• Ticket Transfers – If you cannot attend, you may transfer your ticket to another individual by notifying us at least 48 hours before the event. To transfer your ticket, please email us with the full name, email, and zip code of the new attendee. Tickets cannot be resold or transferred outside of our official system.​

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Non-Refundable Situations for Conference Registrations

• No-shows (attendees who do not check in at the event).

• Requests after the 7-day refund period (except in extenuating circumstances).

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Refund Policy for Conference Registrations

To initiate a refund for conference registration, please email us with the following details:

• Full Name

• Email Address

• Zip Code

• Order Number or Ticket ID

• Reason for Refund Request​

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Refunds will be processed within 5-7 business days. Depending on your payment provider, it may take an additional 7-10 business days for the funds to appear in your account.

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Alternative to Refunds: Future Event Credit

As an alternative to a refund, we offer event credit that can be used toward future Monterey Bay Area Roundup events. This ensures you still get value from your purchase while supporting our three legacies - unity, service, and recovery.

 

Event Cancellations & Rescheduling

In the rare event that Monterey Bay Area Roundup is canceled or rescheduled, attendees will have the option to:

• Receive a full refund, or

• Transfer their registration to a future event at no additional cost.

 

Frequently Asked Questions (FAQs)

• Can I get a refund if I can’t attend the event?

Yes! You can request a refund at least 48 hours before the event. Alternatively, you may transfer your ticket to another person up to 48 hours before the event.

 

• How long does it take to process a refund?

Refunds are typically processed within 5-7 business days, but it may take an additional 7-10 business days for funds to appear in your account.

 

Contact Us for Assistance

We appreciate your support and look forward to providing you with an amazing Monterey Bay Area Roundup experience. We’re always happy to help! If you have any questions or need assistance with your refund request, feel free to reach out.

 

Legal Disclaimer

By purchasing a ticket from Monterey Bay Area Roundup, you acknowledge and agree to this refund policy. This policy does not override any consumer protection laws applicable in your State. If you have any concerns, please let us know!